Returns Policy

Order Cancellations 

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the products in order to return it.

Returns

Once an item is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your product must be in the same condition that you received it. Our return policy does not apply to the following goods: [discounted or sale items, mystery boxes and gift cards]. These items are not eligible for return, refund or exchange.

Damaged 

Within 24 hours of receiving your parcel.. If your crystal arrives damaged or broken please send a picture and video to either CrystalsByEmma@hotmail.com or on Instagram @CrystalsByEmma

We will review the image/video & make a decision on either giving you a partial refund or you will be offered a return (please read our returns policy).

If you have had your parcel for longer than 24 hours the damage your crystal receives is no longer our responsibility. Please take extra care in handling your new items, I send my deepest apology if your crystal breaks after a period of time and hope it doesn’t stop you from purchasing from me in the future!

Shipping 

To initiate a return, please email me on  CrystalsByEmma@hotmail.com We require a receipt or proof of purchase to accompany your return.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

After we have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide a refund.

Understanding

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.