Privacy Policy

 

CrystalsByEmma

Effective Date: [30.05.2022]

CrystalsByEmma (“we”, “us”, or “our”) operates this store using Shopify. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.


1. Personal Information We Collect

When you visit our store, we automatically collect certain information about your device, including:

  • Web browser information
  • IP address
  • Time zone
  • Cookies installed on your device

Additionally, as you browse, we collect information about:

  • Pages or products you view
  • What websites or search terms referred you
  • How you interact with the store

We refer to this as Device Information.


When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely via Shopify and payment providers)
  • Email address
  • Phone number

We refer to this as Order Information.


2. How We Use Your Personal Information

We use your Order Information to:

  • Process and fulfill your orders
  • Arrange shipping and provide order confirmations
  • Communicate with you
  • Screen orders for potential risk or fraud

We use Device Information to:

  • Improve and optimize our store
  • Analyze customer behavior
  • Assess marketing performance


3. Sharing Your Personal Information

We share your personal data with third parties to help us operate our business, including:

  • Shopify (our store platform)
  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers
  • Analytics services such as Google Analytics

Shopify stores your data securely and processes it in accordance with its own privacy practices.

We may also share your data to comply with legal obligations or protect our rights.


4. Behavioural Advertising

We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through:

  • Digital Advertising Alliance opt-out portal
  • Network Advertising Initiative


5. Your Rights (UK & GDPR)

If you are a UK or EEA resident, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent for marketing

You may also lodge a complaint with the Information Commissioner’s Office.


6. Data Retention

We will maintain your Order Information for our records unless and until you ask us to delete this information, subject to legal obligations.


7. Cookies

Our store uses cookies to:

  • Keep items in your cart
  • Enable secure checkout
  • Analyze store performance

You can control cookies through your browser settings.


8. Data Security

Your information is processed securely through Shopify’s systems. We take reasonable precautions to protect your personal data.


9. Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.


10. Contact Us

For more information about our privacy practices, or if you have questions, please contact us:

CrystalsByEmma
Email: crystalsbyemma@hotmail.com