Postage & Delivery
Shipping Options
Orders Under £100
- Tracked 48 – £5
Estimated delivery within 2 working days after dispatch. Tracking updates will be provided via SMS or email.
- Tracked 24 – £6
Estimated delivery within 1 working day after dispatch. Includes full tracking updates.
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Orders Between £100 – £300
- Free Shipping
Sent via Tracked 24 (1 working day delivery aim after dispatch).
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Orders Over £300
- Free Shipping
Sent via Special Next Day Delivery (signature required upon delivery).
For orders exceeding £750, additional insurance will be arranged at no extra cost.
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Processing Times
Orders are typically processed and dispatched within 2-3 working days
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Delivery Information
Delivery timeframes are estimates and may be affected by external factors such as:
- Postal delays
- Industrial action (strikes)
- Weather conditions
- Public or bank holidays
If your order has not arrived within the expected timeframe, please contact us with your order number and tracking details.
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Responsibility for Delivery
We are responsible for your order until it is delivered to the address provided at checkout.
Once delivery has been confirmed by the courier:
- Responsibility for the parcel passes to the customer
- Customers should ensure a safe and secure delivery location
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Missing or Lost Parcels
If your parcel is marked as delivered but you have not received it:
- Please contact us as soon as possible
- We will assist by opening an investigation with the courier (e.g. Royal Mail)
Refunds or replacements will be considered based on the outcome of the courier investigation.
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Incorrect Address
Customers are responsible for ensuring the correct delivery address is entered at checkout.
We are not responsible for parcels lost due to incorrect or incomplete address details provided by the customer.
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Delays
While we aim to meet estimated delivery times, delays outside of our control may occur. We cannot guarantee delivery dates.
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Contact
If you have any questions about your delivery, please contact:
Email: CrystalsByEmma@hotmail.com
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Thank you for your understanding and support